Troubleshooting for OmniPod®

It can help to have a plan and tools to troubleshoot if problems arise. It is also important to read your User Guide. The tools and information below should not replace the advice from your healthcare provider.

The PDM helps you to live a tubeless life, delivering basal and bolus insulin doses remotely to your Pod. However, from time to time you may find yourself asking the question, "Why does my PDM do that?" This section will help you to learn more about your PDM.

Make the most of your PDM>>

This section will cover other things you can do to manage hyper and hypoglycemia. If you have symptoms of high blood sugar (hyperglycemia) or low blood sugar (hypoglycemia), always consult with your healthcare provider.

Manage hypoglycemia and hyperglycemia>>

You may have some days where you are not feeling well and your blood sugars may be outside of the normal range. It can help to have a plan in place when this occurs. This section offers an Action Plan for managing sick days. Always discuss Sick Day Management with your healthcare provider as part of your routine office visit.

Manage sick days>>

A reminder is a notification you can turn on or off at any time and customize to fit your needs. An alert is a notification you can adjust based on your needs. An alarm will need your immediate attention. This section will help you understand reminders, alerts and alarms.

Reminders, alerts and alarms>>

Refer to the OmniPod® System User Guide for complete information on how to use the System, and for all related warnings and cautions. The OmniPod® System User Guide is available online at or by calling the Customer Care Program.

Contact your local OmniPod® representative using the numbers below or visit for more information.

Customer Care Program: 1.855.POD.INFO (1.855.763.4636)
From outside Canada: 289.247.3534

The tools and information above have been created for the CAT45E PDM Model. The model number can be found on the back of the PDM.